Table 2 Contactless Payment Acceptance Model results.

Perceived ease of use

PEOU1: I find it easy to use contactless payments

0.81

3.45 (0.72)

0.83

0.63

0.82

PEOU2: I find it easy to learn to use contactless payments

0.74

PEOU3: I find it easy to install a contactless payment application

0.82

Perceived usefulness

PU1: Using digital payment would help me to manage my expenses better

0.66

3.35 (0.76)

0.80

0.61

0.77

PU2: It is convenient to pay digitally

0.80

PU3: Contactless payment enables me to make payment efficiently

0.86

Optimism

OPT1: I believe payments can be successfully completed using contactless payments

0.78

3.38 (0.71)

0.86

0.61

0.73

OPT2: I feel that contactless payment is the lead towards the future.

0.80

OPT3: I believe that contactless payment provides flexibility

0.77

Compatibility

COM1: My lifestyle fits contactless payment

0.80

3.34 (0.74)

0.74

0.57

0.72

COM2: I have the means to use contactless payment (e.g., smartphones)

0.71

Enjoyment

ENJ1: I find it fun using contactless payment

0.71

3.10 (0.79)

0.86

0.61

0.73

ENJ2: I enjoy using contactless payment in my daily life

0.77

ENJ3: It gives me satisfaction to make payments using contactless payments

0.85

Status symbol

SS1: Contactless payments enhance my status

0.85

2.98 (0.85)

0.91

0.74

0.89

SS2: Contactless payment makes me look professional

0.85

SS3: Contactless payment enhances my confidence

0.93

SS4: I find it cool to use contactless payment

0.81

Innovativeness

I1: I am interested in keeping up with the latest digital payment application.

0.40

NR

NR

NR

NR

I2: I am interested in using the latest digital payment application

0.53

I3: I don’t mind trying a digital payment application that is new to the market

0.37

Lack of awareness

LOA1: I don’t know where I can use contactless payments

0.82

2.65 (0.97)

0.90

0.76

0.88

LOA2: I am not aware of contactless payments available

0.86

LOA3: I don’t know when I can use contactless payment

0.93

Discomfort

DISC1: I find it tedious to always maintain my credit balance.

0.75

2.57 (0.98)

0.89

0.72

0.88

DISC2: I find it tedious in setting up contactless payment

0.86

DISC3: I find it uncomfortable to carry my technology device around (e.g., laptop, smartphones)

0.94

DISC4: There are too many hassles in contactless payment (e.g., forgetting to carry around mobile phones, battery dead)

0.83

Perceived Insecurity

PI1: I don’t feel secure in using digital payment

0.59

NR

NR

NR

NR

PI2: I am concerned about my online privacy

0.24

PI3: I feel uncomfortable as there have been too many security breaches lately.

0.57

PI4: I just don’t trust any online payment mechanism

0.36