Content-type: text/application/x-research-info-systems

TY  - JOUR
AU  - Harris, Patrick
TI  - We the people: The importance of employees in the process of building customer experience
JA  - J Brand Manag
PY  - 2007/10/09/online
VL  - 15
IS  - 2
SP  - 102
EP  - 114
PB  - Palgrave Macmillan Ltd
SN  - 1350-231X
UR  - http://dx.doi.org/10.1057/palgrave.bm.2550123
ER  -