Journal of Database Marketing & Customer Strategy Management

TABLE 2

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The importance of rewards in the management of multisponsor loyalty programmes

Pedro Reinares Lara and Jesús García de Madariaga

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Table 2. Technical research card

UniverseResidents in Spain, over 18 years of age.
Sample unitActive users of at least one multisponsor loyalty programme and their sociodemographic equivalent in nonusers
Geographic sample areaSpain (stratified as a function of sex, age, mosaic group, number of members of family unit, and amount of time in the programme).
Data collection methodPersonal survey by phone, administering a structured questionnaire (CATI).
Sample sizeForeseen: 550 programme users and 550 nonusers of programmes.
 Final: 521 programme users and 540 nonusers of programmes.
Sample errorplusminus3.07%
Confidence level95% Z=1.96
Sampling procedureStratified sample.
Maximum variance admitted p=q=50%
Field work cardBetween October and November of 2005.
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