Journal of Database Marketing & Customer Strategy Management

TABLE 2

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Consumer reactions to online behavioural tracking and targeting

Pamela L Alreck and Robert B Settle

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Table 2. Percentage who view each statement as true, false, or were unsure*

  Statement True Unsure False
 1 Online marketers often save information about the buyers who purchase from them online.87.98.43.7
 2 Online marketers may be able to tell who has previously visited their site by leaving small programs or 'cookies' on visitors' computers.73.721.84.6
 3 Online marketers can tell whether or not a visitor linked to their site from a search site such as Google.70.922.36.8
 4 Online marketers can keep track of what pages an online shopper visits on their site whether or not they buy anything.67.522.89.8
 5 Online marketers often sell or trade the information they obtain from people who visit their website.67.418.414.2
 6 Online marketers may be able to identify repeat visitors by recording the IP address or 'ID number' of the shopper's computer64.927.87.3
 7 Online marketers can tell how long a shopper stays at their website on a given visit.63.430.46.2
 8 Online marketers sometimes give lower prices to shoppers who link to their site from 'price-comparison' sites such as BizRate or Froogle.44.142.713.2
 9 Online marketers almost always charge the same price to every online shopper for the same goods at a given time.37.325.936.8
10 Online marketers sometimes give better deals to 'first-time' buyers than to those who have purchased from them before.37.132.430.5
11 Online marketers cannot tell anything about visitors to their sites unless the shopper records some information and submits it.32.322.445.2
12 Online marketers sometimes offer lower prices to shoppers who previously visited their site once or more without buying.30.042.427.6
13 Online marketers almost always charge less for goods advertised in email messages with links to their websites.25.245.829.0
14 Online marketers can not tell how many times a shopper has visited their site if the visitor did not buy anything before.22.328.449.2
15 Online marketers are required by law to charge the same price to every online shopper for the same goods at a given time.21.439.339.3
16 Online marketers can not tell what items visitors put in their 'shopping carts' if the shopper leaves the site without buying.18.028.853.2

*  N=1,135.

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