Journal of Database Marketing & Customer Strategy Management

TABLE 2

FROM:

Valuing customers

Thayne Forbes

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Table 2. Multiple-period excess earnings example

Business value    109.0
 Rate of returnPresent value of functional returns 
Manufacturing8%45.6 
Distribution11%5.5 
Administration13%8.7 
   59.9
    
 Royalty ratePresent value of royalty income 
Brand value5%41.9 
   41.9
Excess returns  7.2
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