Case Study

Journal of Direct, Data and Digital Marketing Practice (2009) 10, 356–364. doi:10.1057/dddmp.2009.3

RSPCA — The IDM Business Performance Awards 2008: Highly recommended award winner. Campaign: 'Home for Life'

Kate Boothby1

Correspondence: Kate Boothby, E-mail: kateboothby@msn.com

1is a senior consultant for the IDM, and a freelance editor and writer. Her roles have included managing the IDM's Education Department and acting as a key architect, writer and editor for its online digital marketing course. Kate's recent work includes supporting a UK product launch and writing and editing marketing, management and recruitment papers for a variety of European management and pharmaceutical publications.

Received 22 January 2009.

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Abstract

The Royal Society for the Prevention of Cruelty to Animals (RSPCA) has been a leading UK animal welfare charity since its foundation in 1824. It relies entirely on voluntary donations and legacies to meet its £82m annual running costs. This case reveals how the RSPCA reinvigorated its legacy fundraising strategy by using a profiling- and research-derived insight to reach and engage a new generation of legacy donors. The 'Home for Life' campaign overcame the traditional difficulties involved in legacy fundraising, using a combination of delicacy and directness in its creative approach across carefully selected multi-media. The campaign reinforced and enhanced the RSPCA brand and produced a return on investment (ROI) of 10:1. Identified legacy donation pledge value currently stands at £10m.

Keywords:

legacy programme, research, profiling, IMC, acquisition, targeting

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