Content-type: text/application/x-research-info-systems

TY  - JOUR
AU  - Hayward, Mike
TI  - Complaint management
JA  - J Direct Data Digit Mark Pract
PY  - 0000///print
VL  - 9
IS  - 4
SP  - 321
EP  - 323
PB  - Palgrave Macmillan
SN  - 1746-0166
UR  - http://dx.doi.org/10.1057/dddmp.2008.1
ER  -