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Contextual influences on user satisfaction with mobile computing: findings from two healthcare organizations

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European Journal of Information Systems

Abstract

Mobile information technologies (IT) are transforming individual work practices and organizations. These devices are extending not only the boundaries of the ‘office’ in space and time, but also the social context within which use occurs. In this paper, we investigate how extra-organizational influences can impact user satisfaction with mobile systems. The findings from our longitudinal study highlight the interrelatedness of different use contexts and their importance in perceptions of user satisfaction. The data indicate that varying social contexts of individual use (individual as employee, as professional, as private user, and as member of society) result in different social influences that affect the individual's perceptions of user satisfaction with the mobile technology. While existing theories explain user satisfaction with IT within the organizational context, our findings suggest that future studies of mobile IT in organizations should accommodate such extra-organizational contextual influences.

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Authors and Affiliations

  1. Department of Information Systems, The University of Melbourne, Victoria, Australia

    Rens Scheepers

  2. Caulfield School of Information Technology, Monash University, Victoria, Australia

    Helana Scheepers

  3. School of Information Technology Management, Ryerson University, Toronto, Canada

    Ojelanki K Ngwenyama

Authors
  1. Rens Scheepers
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  2. Helana Scheepers
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  3. Ojelanki K Ngwenyama
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Correspondence to Rens Scheepers.

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Scheepers, R., Scheepers, H. & Ngwenyama, O. Contextual influences on user satisfaction with mobile computing: findings from two healthcare organizations. Eur J Inf Syst 15, 261–268 (2006). https://doi.org/10.1057/palgrave.ejis.3000615

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  • DOI: https://doi.org/10.1057/palgrave.ejis.3000615

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