1. ¹Department of Marketing, Monash University, Victoria, Australia
2. ²Department of Accounting & Finance, Monash University, Victoria, Australia
3. ³Department of Management, Monash University, Victoria, Australia

Correspondence: Dewi Rooslani Tojib, Department of Marketing, Monash University, Caulfield Campus, Level 7, Chisholm Tower, 26 Sir John Monash Drive, Caulfield East 3145, Victoria, Australia. Tel.: +61 3 9903 2686; Fax: +61 3 9903 2900; E-mail: Dewi.Tojib@buseco.monash.edu.au

Received 10 May 2007; Revised 25 June 2008; Re-revised 9 October 2008; Accepted 13 October 2008.

Abstract

The purpose of this paper is to develop and validate the business-to-employee portal user satisfaction (B2EPUS) measure. Five sequential stages of scale development were undertaken to achieve this purpose: conceptual model development, item generation, content validation, exploratory study, and confirmatory study. Confirmatory factor analysis confirmed the five dimensions of the B2EPUS, namely Usefulness, Confidentiality, Ease of Use, Convenience of Access, and Portal Design as the dimensions of the construct. Competing model analysis indicates that the second-order factor model is the better fitting for the B2EPUS construct. The theoretical and practical implications of the study as well as directions for future research are discussed in the concluding sections of this paper.