Skip to main content
SpringerLink
Log in

Control patterns in a health-care network

  • Original Article
  • Published:
European Journal of Information Systems

Abstract

To keep a network of enterprises sustainable, inter-organizational control measures are needed to detect or prevent opportunistic behaviour of network participants. We present a requirements engineering method for understanding control problems and designing solutions, based on an economic value perspective. The methodology employs a library of so-called control patterns, inspired by design patterns in software engineering. A control pattern is a generic solution for a common control problem. The usefulness and adequacy of the control patterns is demonstrated by a case study of the governance and control mechanisms of the Dutch public health insurance network for exceptional medical expenses (AWBZ).

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Figure 1
Figure 2
Figure 3
Figure 4
Figure 5
Figure 6
Figure 7
Figure 8
Figure 9
Figure 10

Similar content being viewed by others

References

  • Alexander C (1979) The Timeless Way of Building. Oxford University Press, Oxford.

    Google Scholar 

  • Baida Z (2006) Software-aided service bundling – intelligent methods and tools for graphical service modeling. PhD Thesis, Vrije Universiteit Amsterdam.

  • Bakos Y (1998) The emerging role of electronic marketplaces on the internet. Communications of the ACM 41 (8), 35–42.

    Article  Google Scholar 

  • Beedle M (1997) Pattern Based Reengineering Object Magazine, January, available from www.mikebeedle.com.

  • Bons RW, Lee RM and Wagenaar RW (1998) Designing trustworthy inter-organizational trade procedures for open electronic commerce. International Journal of Electronic Commerce 2 (3), 61–83.

    Article  Google Scholar 

  • Chen K (1992) Schematic Evaluation of Internal Accounting Control Systems PhD thesis. University of Texas at Austin, available as: K Chen and R.M Lee (1992) Schematic Evaluation of Internal Accounting Control Systems, EURIDIS Research Monograph RM-1992-08-1.

  • Coplien JO and Harrison NB (2004) Organizational Patterns of Agile Software Development. Prentice Hall, Upper Saddle River, New Jersey.

    Google Scholar 

  • COSO (2004) Enterprise risk management – integrated framework Committee of Sponsoring Organizations of the Treadway Commission (COSO), New York, www.coso.org.

  • Currie WL and Guah MW (2007) Conflicting institutional logics: a national programme for IT in the organisational field of healthcare. Journal of Information Technology 22, 235–247.

    Article  Google Scholar 

  • Dannecker A and Lechner U (2006) Success factors of communities of patients. In 14th European Conference on Information Systems (ECIS 2006) (LJUNGBERG J and ANDERSSON M, Eds), 12 pages on CD-ROM, Göteborg University, Sweden.

    Google Scholar 

  • Dröes RM, Meiland FJM, Doruff C, Varodi I, Akkermans H, Baida Z, Faber E, Haaker T, Moelaert F, Kartseva V and Tan Y-H (2005) A dynamic interactive social chart in dementia care. In Medical and Care Compunetics 2, Studies in Health Technology and Informatics (BOSL, LAXMINARAYAN S and MARSH A, Eds), Vol. 114, pp 210–220, IOS Press, Amsterdam.

    Google Scholar 

  • Drummond MF (2005) Methods for the Economic Evaluation of Health Care Programmes. Oxford University Press, Oxford.

    Google Scholar 

  • Eisenhardt KM (1989) Agency theory: an assessment and review. Academy of Management Review 14 (1), 57–74.

    Google Scholar 

  • Exter A, Hermans H, Dosljak M and Busse R (2004) Healthcare Systems in Transition: Netherlands. WHO Regional Office for Europe, Copenhagen.

    Google Scholar 

  • Fuxman A, Liu L, Mylopoulos J, Pistore M, Roveri M and Traverso P (2004) Specifying and analyzing early requirements in Tropos. Requirements Engineering 9 (2), 132–150.

    Article  Google Scholar 

  • Gambetta D (1988) Can we trust trust? In Trust, pp 213–237, Basil Blackwell, New York.

    Google Scholar 

  • Gamma E, Helm R, Johnson R and Vlissides J (1995) Design Patterns: Elements of Reus-able Object-Oriented Software. Addison Wesley, Boston, MA.

    Google Scholar 

  • Gordijn J (2002) Value-based requirements engineering – exploring innovative e-commerce ideas. PhD Thesis, Vrije Universiteit, Amsterdam.

  • Gordijn J and Akkermans JM (2003) Value-based requirements engineering: exploring innovative e-commerce ideas. Requirements Engineering Journal 8 (2), 114–134.

    Article  Google Scholar 

  • Gordijn J, Yu E and Van der Raadt B (2006) E-service design using i* and e3-value modeling. IEEE Software 23 (3), 26–33.

    Article  Google Scholar 

  • Hu X, Lin Z, Whinston A and Zhang H (2004) Hope or hype: on the viability of Escrow services as trusted third parties in online auction environments. Information Systems Research 15 (3), 236–249.

    Article  Google Scholar 

  • Kartseva V (2008) Designing controls for network organizations: a value based approach. PhD Thesis, Tinbergen Institute, Vrije Universiteit Amsterdam.

  • Kartseva V, Gordijn J and Tan Y-H (2005a) Towards a modelling tool for designing control mechanisms for network organisations. International Journal of Electronic Commerce 10 (2), 57–84.

    Google Scholar 

  • Kartseva V, Gordijn J and Tan Y-H (2005b) Designing control mechanisms for value webs: the internet radio case study. In Proceedings of the 18th BLED Conference (e-Integration in Action) (VOGEL DR, GRICAR J, WALDEN P and LENART G, Eds), page CD-ROM, University of Maribor, Maribor.

    Google Scholar 

  • Kartseva V, Gordijn J and Tan Y-H (2006a) Inter-organisational controls as value objects in network organisations. In Proceedings of the 18th Conference on Advanced Information Systems Engineering (CAiSE 2006), LNCS 4001 (DUBOIS E and POHL Km, Eds), pp 336–350, Springer Verlag, Berlin.

    Google Scholar 

  • Kartseva V, Hulstijn J, Baida Z, Gordijn J and Tan Y-H (2006b) Towards control patterns for smart business networks. In Proceedings of the Smart Business Networks Initiative Discovery Session, (VERVEST P and VAN HECK E, Eds), pp 336–363, Erasmus University Rotterdam, Rotterdam.

    Google Scholar 

  • Kartseva V, Hulstijn J, Gordijn J and Tan Y-H (2006c) Modelling value-based inter-organizational controls in healthcare regulations. In Proceedings of the 6th IFIP conference on e-Commerce, e-Business, and e-Government (I3E 2006) (SUOMI R, CABRAL R, HAMPE JF, HEIKKILÄ A, JÄRVELÄINEN J and KOSKIVAARA E, Eds), pp 279–291, Springer Verlag, Berlin.

    Google Scholar 

  • Kartseva V, Hulstijn J, Gordijn J and Tan Y-H (2007) Control patterns in a healthcare network. In Proceedings of the 8th Annual International Conference on Digital Government Research (DG 2007) (CUSHING JB and PARDO TA, Eds), pp 66–75, ACM Press, Philadelphia, PA.

    Google Scholar 

  • Keil P (2005) Principal agent theory and its application to analyze outsourcing of software development. In: Proceedings of the International Workshop on Economics-Driven Software Engineering Research (EDSER 2005) (SULLIVAN K, Ed), pp 1–5, IEEE Computer Society, Washingon, DC.

    Chapter  Google Scholar 

  • Leimeister JM and Krcmar H (2005) Evaluation of a systematic design for a virtual patient community. Journal of Computer-Mediated Communication 10 (4), article 6.

  • Loucopoulos P and Karakostas V (1995) System Requirements Engineering. McGraw-Hill, Berkshire, UK.

    Google Scholar 

  • Malone T and Crowston K (1994) The interdisciplinary study of coordination. ACM Computing Surveys 26 (1), 87–119.

    Article  Google Scholar 

  • Mayer R, Davis J and Schoorman F (1995) An integrative model of organizational trust. Academy of Management Review 20 (3), 709–734.

    Google Scholar 

  • Meerveld J, Schumacher J, Krijger E, Bal R and Nies H (2004) Werkboek landelijk dementieprogramma. Nederlands Instituut voor Zorg en Welzijn (NIZW), Utrecht.

    Google Scholar 

  • Meyer J-JC and Wieringa RJ (Eds) (1994) Deontic Logic in Computer Science: Normative System Specification. Wiley and Sons, Chichester, UK.

    Google Scholar 

  • Motschnig-Pitrik R, Randa P and Vinek G (2002) Specifying and analysing static and dynamic patterns of administrative processes. In Proceedings of the 10th European Conference on Information Systems (ECIS 2002) (WRYCZA S, Ed), pp 862–871, University of Gdansk, Gdansk, Poland.

    Google Scholar 

  • Mylopoulos J, Borgida A and YU E (1997) Representing software engineering knowledge. Automated Software Engineering 4 (3), 291–317.

    Article  Google Scholar 

  • Osterwalder A (2004) The business model ontology: a proposition in a design science approach. PhD Thesis, University of Lausanne, Lausanne, Switzerland.

  • Pateli AG and Giaglis GM (2004) A research framework for analysing business models. European Journal of Information Systems 13 (4), 302–304.

    Article  Google Scholar 

  • Romney MB and Steinbart PJ (2003) Accounting Information Systems 9th edn, Prentice Hall, New Jersey.

    Google Scholar 

  • Rumbaugh J, Jacobson I and Booch G (1999) The Unified Modelling Language. Addison Wesley, Reading, MA.

    Google Scholar 

  • Schubert P and Ginsburg M (2000) Virtual communities of transaction: personalization in electronic commerce electronic markets. Electronic Markets 10 (1), 45–55.

    Article  Google Scholar 

  • Seruca I and Loucopoulos P (2003) Towards a systematic approach to the capture of patterns within a business domain. Journal of Systems and Software 67, 1–18.

    Article  Google Scholar 

  • Shapiro SP (2005) Agency theory. Annual Review of Sociology 31, 263–284.

    Article  Google Scholar 

  • Starreveld RW, De Mare B and Joels E (1994) Bestuurlijke Informatieverzorging (in Dutch), 4th edn, Samsom, Alphen aan de Rijn, The Netherlands.

    Google Scholar 

  • Tapscott D, Ticoll D and Lowy A (2000) Digital Capital – Harnessing the Power of Business Webs. Nicholas Brealy Publishing, London, UK.

    Google Scholar 

  • Weigand H and De Moor A (2003) Workflow analysis with communication norms. Data and Knowledge Engineering 47 (3), 349–369.

    Article  Google Scholar 

  • Wieringa R, Maiden N, Mead N and Rolland C (2005) Requirements engineering paper classification and evaluation criteria: a proposal and a discussion. Requirements Engineering 11 (1), 102–107.

    Article  Google Scholar 

  • Williamson OE (1979) Transaction cost economics: the governance of contractual relations. Journal of Law and Economics 22, 3–61.

    Article  Google Scholar 

  • Yin RK (2002) Case Study Research: Design and Methods, 3rd edn, Sage Publications, California.

    Google Scholar 

  • Yu ESK (1997) Towards modelling and reasoning support for early-phase requirements engineering. In Proceedings of the 3rd IEEE International Symposium on Requirements Engineering (MYLOPOULOS J, Ed), pp 226–235, Annapolis, MD.

    Google Scholar 

Download references

Acknowledgements

We are very grateful to the IT Audit Department at the Vrije Universiteit for providing the funding for Vera Kartseva's Ph.D. research project. Part of this research, in particularly the case study, was funded by the BSIK Freeband project FrUX. We thank all members of the FrUX project for their valuable input, in particular Rose-Marie Droës and Franka Meiland of the Vrije Universiteit Medical Centre.

Author information

Authors and Affiliations

  1. Global Emerging Markets, ING Investment Management, Amsterdam, The Netherlands

    Vera Kartseva

  2. Department of IT Audit, Vrije Universiteit Amsterdam, The Netherlands

    Joris Hulstijn

  3. Faculty of Sciences, Vrije Universiteit Amsterdam, The Netherlands

    Jaap Gordijn

  4. Department of Technology, Policy and Management, Delft University of Technology, The Netherlands

    Yao-Hua Tan

  5. Faculty of Economics and Business Administration, Vrije Universiteit Amsterdam, The Netherlands

    Yao-Hua Tan

Authors
  1. Vera Kartseva
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Joris Hulstijn
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Jaap Gordijn
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Yao-Hua Tan
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Joris Hulstijn.

Rights and permissions

Reprints and permissions

About this article

Cite this article

Kartseva, V., Hulstijn, J., Gordijn, J. et al. Control patterns in a health-care network. Eur J Inf Syst 19, 320–343 (2010). https://doi.org/10.1057/ejis.2010.13

Download citation

  • Received:

  • Revised:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1057/ejis.2010.13

Keywords

Search

Navigation