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Information systems ‘failure’: the case of the London Ambulance Service's Computer Aided Despatch project

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European Journal of Information Systems

Abstract

In this paper we use the case of the London Ambulance Service Computer Aided Despatch (LASCAD) project as a cogent example of the nature of information systems failure. Our aims are twofold: to set the LASCAD case in the context of previous case studies of IS failure and to use a web approach to organize the case material and hence assess the importance of two important explanatory frameworks for considering IS failure.

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Authors and Affiliations

  1. Computer Studies Department, University of Glamorgan, Pontypridd, Mid-Glamorgan, CF37 1DL, Wales, UK

    P. Beynon-Davies

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  1. P. Beynon-Davies
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Beynon-Davies, P. Information systems ‘failure’: the case of the London Ambulance Service's Computer Aided Despatch project. Eur J Inf Syst 4, 171–184 (1995). https://doi.org/10.1057/ejis.1995.20

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  • DOI: https://doi.org/10.1057/ejis.1995.20

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