1. ¹Institute of Business Administration, Chair of Information Systems I, Universität Stuttgart, Germany
2. ²Institute of Computer Science and Social Studies (IIG), Department of Telematics, Albert-Ludwigs-Universität Freiburg, Germany

Correspondence: Henning Baars, Institute of Business Administration, Universität Stuttgart, Keplerstr. 17, Stuttgart 70174, Germany. Tel: +49-711-685-83037; Fax: +49-711-685-83197; E-mail: Baars@wi.uni-stuttgart.de

Received 3 December 2008; Revised 21 August 2009; Accepted 24 September 2009; Published online 27 October 2009.

Abstract

As with all information technologies, there is a necessity to determine the profitability of investments in Radio Frequency Identification (RFID) ex ante. A particularly important aspect is the challenging task of evaluating the multi-faceted benefits of RFID deployments. While a large body of research on RFID benefits exists, our literature review indicates the absence of a comprehensive approach. We introduce a framework that combines the benefit evaluation steps of identification, forecasting and assessment. Based on insights gained in a 3-year research project with case studies in logistics, we refine a process-based IT-benefits classification and subsequently derive six types of RFID benefits that support the systematic identification of benefits, as well as the selection of forecast and assessment methods. We discuss how our framework can facilitate and enhance RFID investment decisions and guide future research activities.