Journal of Financial Services Marketing http://www.palgrave-journals.com/fsm/current_issue/ Palgrave Macmillan Ltd en Copyright © Palgrave Macmillan Ltd Journal of Financial Services Marketing 1363-0539 Copyright © Palgrave Macmillan Ltd rights@palgrave.com Journal of Financial Services Marketing http://www.palgrave-journals.com/pal/images/logos_b_o_w/fsm.gif http://www.palgrave-journals.com/fsm/ Editorial http://dx.doi.org/10.1057/fsm.2008.23 Editorial

Journal of Financial Services Marketing 13, 179 (December 2008). doi:10.1057/fsm.2008.23

Author: Tina Harrison

]]> Editorial Tina Harrison doi:10.1057/fsm.2008.23 Journal of Financial Services Marketing 13, 179 (December 2008) Journal of Financial Services Marketing 13 3 179 182 The customer orientation of financial advisers http://dx.doi.org/10.1057/fsm.2008.12 The customer orientation of financial advisers

Journal of Financial Services Marketing 13, 183 (December 2008). doi:10.1057/fsm.2008.12

Authors: Diane Halstead, Michael A Jones, Vance P Lesseig, Thomas I Smythe &

]]> The customer orientation of financial advisers Diane Halstead Michael A Jones Vance P Lesseig Thomas I Smythe doi:10.1057/fsm.2008.12 Journal of Financial Services Marketing 13, 183 (December 2008) Journal of Financial Services Marketing 13 3 183 192 The relationship marketing orientation of Hong Kong financial services industry managers and its links to business performance http://dx.doi.org/10.1057/fsm.2008.22 The relationship marketing orientation of Hong Kong financial services industry managers and its links to business performance

Journal of Financial Services Marketing 13, 193 (December 2008). doi:10.1057/fsm.2008.22

Authors: Tsui Luen On Gordon, Guilherme D Pires, John Stanton &

]]> The relationship marketing orientation of Hong Kong financial services industry managers and its links to business performance Tsui Luen On Gordon Guilherme D Pires John Stanton doi:10.1057/fsm.2008.22 Journal of Financial Services Marketing 13, 193 (December 2008) Journal of Financial Services Marketing 13 3 193 203 International marketing strategy in the retail banking industry: The case of ICICI Bank in Canada http://dx.doi.org/10.1057/fsm.2008.21 International marketing strategy in the retail banking industry: The case of ICICI Bank in Canada

Journal of Financial Services Marketing 13, 204 (December 2008). doi:10.1057/fsm.2008.21

Authors: Leighann C Neilson, Megha Chadha &

]]> International marketing strategy in the retail banking industry: The case of ICICI Bank in Canada Leighann C Neilson Megha Chadha doi:10.1057/fsm.2008.21 Journal of Financial Services Marketing 13, 204 (December 2008) Journal of Financial Services Marketing 13 3 204 220 Acquisition, affinity and rewards: Do they stay or do they go? http://dx.doi.org/10.1057/fsm.2008.17 Acquisition, affinity and rewards: Do they stay or do they go?

Journal of Financial Services Marketing 13, 221 (December 2008). doi:10.1057/fsm.2008.17

Authors: Erin M. Steffes, B P S Murthi, Ram C Rao &

]]> Acquisition, affinity and rewards: Do they stay or do they go? Erin M. Steffes B P S Murthi Ram C Rao doi:10.1057/fsm.2008.17 Journal of Financial Services Marketing 13, 221 (December 2008) Journal of Financial Services Marketing 13 3 221 233 Antecedents to customer satisfaction with financial services: The moderating effects of the Need to Evaluate http://dx.doi.org/10.1057/fsm.2008.18 Antecedents to customer satisfaction with financial services: The moderating effects of the Need to Evaluate

Journal of Financial Services Marketing 13, 234 (December 2008). doi:10.1057/fsm.2008.18

Authors: Håvard Hansen, Jo Are Sand &

]]> Antecedents to customer satisfaction with financial services: The moderating effects of the Need to Evaluate Håvard Hansen Jo Are Sand doi:10.1057/fsm.2008.18 Journal of Financial Services Marketing 13, 234 (December 2008) Journal of Financial Services Marketing 13 3 234 244 Quality of life aspirations: Exploring baby-boomer financial means-end goal structures http://dx.doi.org/10.1057/fsm.2008.19 Quality of life aspirations: Exploring baby-boomer financial means-end goal structures

Journal of Financial Services Marketing 13, 245 (December 2008). doi:10.1057/fsm.2008.19

Author: Malcolm Johnson &

]]> Quality of life aspirations: Exploring baby-boomer financial means-end goal structures Malcolm Johnson doi:10.1057/fsm.2008.19 Journal of Financial Services Marketing 13, 245 (December 2008) Journal of Financial Services Marketing 13 3 245 258 Affluent mature consumers: Preference and patronisation for financial services http://dx.doi.org/10.1057/fsm.2008.20 Affluent mature consumers: Preference and patronisation for financial services

Journal of Financial Services Marketing 13, 259 (December 2008). doi:10.1057/fsm.2008.20

Authors: George P Moschis, Hung Vu Nguyen &

]]> Affluent mature consumers: Preference and patronisation for financial services George P Moschis Hung Vu Nguyen doi:10.1057/fsm.2008.20 Journal of Financial Services Marketing 13, 259 (December 2008) Journal of Financial Services Marketing 13 3 259 267