TABLE OF CONTENTS
Volume 11, Issue 3 (February 2007)
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Editorial
Editorial
Tina Harrison Managing Editor
J Financ Serv Mark 11: 193-195; doi:10.1057/palgrave.fsm.4760038
Analysis Papers
Generations X and Y's internet banking usage in Australia
Joo-Gim Heaney
J Financ Serv Mark 11: 196-210; doi:10.1057/palgrave.fsm.4760052
Mutual fund performance and fund prospectus clarity
James Philpot and Don T Johnson
J Financ Serv Mark 11: 211-216; doi:10.1057/palgrave.fsm.4760042
Customer retention measurement in the UAE banking sector
Norizan Mohd Kassim and Nizar Souiden
J Financ Serv Mark 11: 217-228; doi:10.1057/palgrave.fsm.4760040
Switching customers from branches to internet: A credit union's journey
Srinivasa Katuri and Monica Lam
J Financ Serv Mark 11: 229-248; doi:10.1057/palgrave.fsm.4760041
Brand portfolio options for the UK retail banks
Greg Harris
J Financ Serv Mark 11: 249-256; doi:10.1057/palgrave.fsm.4760039
An analysis of financial services brand marks
Darryl W Miller, Jacque E Foust and Ozcan Kilic
J Financ Serv Mark 11: 257-267; doi:10.1057/palgrave.fsm.4760051
