TABLE OF CONTENTS
Volume 11, Issue 4 (May 2007)
Editorial
Editorial
Tina Harrison Managing Editor
J Financ Serv Mark 11: 277-280; doi:10.1057/palgrave.fsm.4760054
Analysis Papers
Managing customer expectations in financial services: Opportunities and challenges
Jackie L M Tam
J Financ Serv Mark 11: 281-289; doi:10.1057/palgrave.fsm.4760049
Online conversion rates among Australian financial institutions: A qualitative exploration
Hernan Riquelme and Booi Hon Kam
J Financ Serv Mark 11: 290-300; doi:10.1057/palgrave.fsm.4760047
Generation Y: How cultural values can be used to predict their choice of electronic financial services
Robert Rugimbana
J Financ Serv Mark 11: 301-313; doi:10.1057/palgrave.fsm.4760048
Customer value exchange
Tyrone W Jackson
J Financ Serv Mark 11: 314-332; doi:10.1057/palgrave.fsm.4760045
Evaluating the operational and profitability efficiency of a UAE-based commercial bank
Hussein A Hassan Al-Tamimi and Ahmad M Lootah
J Financ Serv Mark 11: 333-348; doi:10.1057/palgrave.fsm.4760043
The effect of the Federal Reserve interest rate policies on the returns of commercial banks stocks
F Phillip Ghazanfari, Henry Charles Rogers and Paul Sarmas
J Financ Serv Mark 11: 349-359; doi:10.1057/palgrave.fsm.4760044
Practice Papers
Helping bank customers switch: A case study
Claire Matthews and David Murray
J Financ Serv Mark 11: 360-369; doi:10.1057/palgrave.fsm.4760046
