Content-type: text/application/x-research-info-systems Provider: Palgrave Macmillan Content: application/x-research-info-systems TY - JOUR AU - Tam, Jackie L M TI - Managing customer expectations in financial services: Opportunities and challenges JA - J Financ Serv Mark PY - 0000///print VL - 11 IS - 4 SP - 281 EP - 289 SN - 1363-0539 UR - http://dx.doi.org/10.1057/palgrave.fsm.4760049 ER -