Content-type: text/application/x-research-info-systems

Provider: Palgrave Macmillan
Content: application/x-research-info-systems
TY  - JOUR
AU  - Yavas, Ugur
TI  - How similar are frontline bank employees' perceptions of service quality to their customers? A study of female customers and employees in Turkey
JA  - J Financ Serv Mark
PY  - 0000///print
VL  - 12
IS  - 1
SP  - 30
EP  - 38
SN  - 1363-0539
UR  - http://dx.doi.org/10.1057/palgrave.fsm.4760062
ER  -