TABLE OF CONTENTS

Volume 12, Issue 4 (March 2008)

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Editorial

Editorial

Tina Harrison Editor

J Financ Serv Mark 12: 255-259; doi:10.1057/palgrave.fsm.4760079

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Analysis Papers

Relationship disconnect in retail banking

Mark Durkin, Aodheen O'Donnell and Joe Crowe

J Financ Serv Mark 12: 260-271; doi:10.1057/palgrave.fsm.4760080

The adoption of internet banking: An institutional theory perspective

Weihua Shi, Narcissus Shambare and Jian Wang

J Financ Serv Mark 12: 272-286; doi:10.1057/palgrave.fsm.4760081

The interplay of reificative and participative processes of customer knowledge creation: An exploratory study of commercial lending

Sara Värlander

J Financ Serv Mark 12: 287-298; doi:10.1057/palgrave.fsm.4760082

Demarcating designations: Chartered Financial Analyst and Certified Financial Planner

Rachel K Smith, Ashvin Vibhakar and Andy Terry

J Financ Serv Mark 12: 299-310; doi:10.1057/palgrave.fsm.4760083

An examination of involvement in relation to superannuation consumption

Debra Grace, Scott Weaven and Sharlene Anderson

J Financ Serv Mark 12: 311-319; doi:10.1057/palgrave.fsm.4760084

Perceived justice and customer loyalty in the retail banking sector in the UAE

Mumin Dayan, Hussein A Hassan Al-Tamimi and Amar Lo Elhadji

J Financ Serv Mark 12: 320-330; doi:10.1057/palgrave.fsm.4760085

Managing perceived risk for credit card purchase through supplementary services

Anita Goyal

J Financ Serv Mark 12: 331-345; doi:10.1057/palgrave.fsm.4760086