TABLE OF CONTENTS
Volume 12, Issue 4 (March 2008)
Editorial
Editorial
Tina Harrison Editor
J Financ Serv Mark 12: 255-259; doi:10.1057/palgrave.fsm.4760079
Analysis Papers
Relationship disconnect in retail banking
Mark Durkin, Aodheen O'Donnell and Joe Crowe
J Financ Serv Mark 12: 260-271; doi:10.1057/palgrave.fsm.4760080
The adoption of internet banking: An institutional theory perspective
Weihua Shi, Narcissus Shambare and Jian Wang
J Financ Serv Mark 12: 272-286; doi:10.1057/palgrave.fsm.4760081
The interplay of reificative and participative processes of customer knowledge creation: An exploratory study of commercial lending
Sara Värlander
J Financ Serv Mark 12: 287-298; doi:10.1057/palgrave.fsm.4760082
Demarcating designations: Chartered Financial Analyst and Certified Financial Planner
Rachel K Smith, Ashvin Vibhakar and Andy Terry
J Financ Serv Mark 12: 299-310; doi:10.1057/palgrave.fsm.4760083
An examination of involvement in relation to superannuation consumption
Debra Grace, Scott Weaven and Sharlene Anderson
J Financ Serv Mark 12: 311-319; doi:10.1057/palgrave.fsm.4760084
Perceived justice and customer loyalty in the retail banking sector in the UAE
Mumin Dayan, Hussein A Hassan Al-Tamimi and Amar Lo Elhadji
J Financ Serv Mark 12: 320-330; doi:10.1057/palgrave.fsm.4760085

