Content-type: text/application/x-research-info-systems TY - JOUR AU - Durkin, Mark AU - O'Donnell, Aodheen AU - Crowe, Joe TI - Relationship disconnect in retail banking JA - J Financ Serv Mark PY - 0000///print VL - 12 IS - 4 SP - 260 EP - 271 PB - Palgrave Macmillan Ltd SN - 1363-0539 UR - http://dx.doi.org/10.1057/palgrave.fsm.4760080 ER -