TABLE OF CONTENTS

Volume 13, Issue 1 (May 2008)

Special Issue: Strategic Developments in Financial Services Marketing

Editorial
Analysis Papers
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Editorial

Strategic developments in financial services marketing FREE

Constantine Lymperopoulos Guest Editor

J Financ Serv Mark 13: 1-4; doi:10.1057/fsm.2008.8

Abstract | Full Text | PDF

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Analysis Papers

Factors that affect consumers' cross-buying intention: A model for financial services FREE

Magdalini Soureli, Barbara R Lewis and Kalipso M Karantinou

J Financ Serv Mark 13: 5-16; doi:10.1057/fsm.2008.1

Abstract | Full Text | PDF

A two-stage dynamic credit scoring model, based on customers' profile and time horizon FREE

Maria Mavri, Vassilis Angelis, George Ioannou, Eleni Gaki and Iason Koufodontis

J Financ Serv Mark 13: 17-27; doi:10.1057/fsm.2008.2

Abstract | Full Text | PDF

Does trust in the bank build trust in its technology-based channels? FREE

Sergios Dimitriadis and Nikolaos Kyrezis

J Financ Serv Mark 13: 28-38; doi:10.1057/fsm.2008.3

Abstract | Full Text | PDF

Using the extended innovation attributes framework and consumer personal characteristics as predictors of internet banking adoption FREE

Spiros P Gounaris and Christos D Koritos

J Financ Serv Mark 13: 39-51; doi:10.1057/fsm.2008.4

Abstract | Full Text | PDF

Variables influencing the customer relationship management of banks FREE

Chantal Rootman, Madéle Tait and Johan Bosch

J Financ Serv Mark 13: 52-62; doi:10.1057/fsm.2008.5

Abstract | Full Text | PDF

Price satisfaction and personnel efficiency as antecedents of overall satisfaction from consumer credit products and positive word of mouth FREE

Constantine Lymperopoulos and Ioannis E Chaniotakis

J Financ Serv Mark 13: 63-71; doi:10.1057/fsm.2008.6

Abstract | Full Text | PDF

Are men better investors than women? Gender differences in mutual fund and pension investments FREE

Rita Martenson

J Financ Serv Mark 13: 72-81; doi:10.1057/fsm.2008.7

Abstract | Full Text | PDF