Content-type: text/application/x-research-info-systems

TY  - JOUR
AU  - Rootman, Chantal
AU  - Tait, Madele
AU  - Bosch, Johan
TI  - Variables influencing the customer relationship management of banks
JA  - J Financ Serv Mark
PY  - 0000///print
VL  - 13
IS  - 1
SP  - 52
EP  - 62
PB  - Palgrave Macmillan Ltd
SN  - 1363-0539
UR  - http://dx.doi.org/10.1057/fsm.2008.5
ER  -