TABLE OF CONTENTS

Volume 13, Issue 2 (September 2008)

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Editorial

Editorial

Tina Harrison Editor

J Financ Serv Mark 13: 83-85; doi:10.1057/fsm.2008.16

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Analysis Papers

Mobile banking innovators and early adopters: How they differ from other online users?

Tommi Laukkanen and Mika Pasanen

J Financ Serv Mark 13: 86-94; doi:10.1057/palgrave.fsm.4760077

An investigation of the relationships among consumer satisfaction, loyalty, and market share in Kuwaiti loan services

Adel Al-Wugayan, Larry P Pleshko and Samar M Baqer

J Financ Serv Mark 13: 95-106; doi:10.1057/fsm.2008.9

Customer value analysis in financial services

Peter Maas and Albert Graf

J Financ Serv Mark 13: 107-120; doi:10.1057/fsm.2008.14

Merchants and credit cards: Determinants, perceptions and current practices — A case of Malaysia

Yiing Jia Loke

J Financ Serv Mark 13: 121-134; doi:10.1057/fsm.2008.15

Do retail stockbrokers understand clients' investment preferences?

Marilyn Clark-Murphy and Geoffrey N Soutar

J Financ Serv Mark 13: 135-149; doi:10.1057/fsm.2008.11

Inconsistencies in US consumers' attitudes toward and use of electronic banking: An empirical investigation

Yi Cai, Yali Yang and Brenda Cude

J Financ Serv Mark 13: 150-163; doi:10.1057/fsm.2008.10

An observation analysis of e-service quality in online banking

Mary Loonam and Deirdre O'Loughlin

J Financ Serv Mark 13: 164-178; doi:10.1057/fsm.2008.13