TABLE OF CONTENTS
Volume 14, Issue 1 (June 2009)
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Editorial
Editorial
Tina Harrison Editor
J Financ Serv Mark 14: 1-5; doi:10.1057/fsm.2009.11
Original Articles
The effects of perceived salesperson listening effectiveness in the financial industry
Jasmin Bergeron and Michel Laroche
J Financ Serv Mark 14: 6-25; doi:10.1057/fsm.2009.1
Personal acquaintances and salespeople in financial services: Differences between customers and friends
Lars Bäckström, Leyland Pitt, Colin Campbell and Deon Nel
J Financ Serv Mark 14: 26-39; doi:10.1057/fsm.2009.5
Salesperson empowerment in Spanish banks: A performance-driven view
José M Barrutia, Jon Charterina and Ainhize Gilsanz
J Financ Serv Mark 14: 40-55; doi:10.1057/fsm.2009.6
Rethinking models of technology adoption for Internet banking: The role of website features
Abdullatif I Alhudaithy and Philip J Kitchen
J Financ Serv Mark 14: 56-69; doi:10.1057/fsm.2009.4
Assessment of the psychometric properties of SERVQUAL in the Canadian banking industry
Riadh Ladhari
J Financ Serv Mark 14: 70-82; doi:10.1057/fsm.2009.2
Practice Articles
Seven myths of financial planning and baby boomer retirement
Joseph F Coughlin and Lisa A D'Ambrosio
J Financ Serv Mark 14: 83-91; doi:10.1057/fsm.2009.10
