¹University of Hull, Hull, UK

Correspondence: P Keys, Business School, University of Hull, Cottingham Road, Hull, East Yorkshire HU6 7RX, UK. E-mail: P.Keys@hull.ac.uk

Received October 2004; Accepted February 2006; Published online 19 April 2006.

Abstract

While much has been written about the theory and practice of using problem structuring methods (PSMs) there is little formal discussion of how individuals may effectively learn about their use. In this paper it is argued that a foundation for designing and providing a suitable learning environment lies in understanding the nature of being an expert user of PSMs and the knowledge that such experts hold and deploy. An analysis of how knowledge and expertise are grounded in the work involved in using PSMs is offered. This leads to some proposals for what is required if processes to support the acquisition of expertise in the use of PSMs are to be implemented.