Abstract
Police command and control centres are the main point of contact for the public who require help. Like other areas of UK public services, police forces are set targets for their performance. Some of these targets relate to the speed at which they respond to calls for assistance from the public. In this paper we share our experience in improving the performance of command and control centres of a UK Police Force; a project which started as a classical simulation exercise and ended up with a significant reorganization in a UK Police Force.
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Acknowledgements
Some of this work is described in an earlier paper: Gunal MM and Pidd M (2006). Detective work in a police force: meeting standards for call handling. Proceedings of the 3rd OR Society Simulation Workshop, 28–29 March 2006, Ashorne Hill, UK.
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Günal, M., Onggo, S. & Pidd, M. Improving police control rooms using simulation. J Oper Res Soc 59, 171–181 (2008). https://doi.org/10.1057/palgrave.jors.2602517
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DOI: https://doi.org/10.1057/palgrave.jors.2602517