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¹Knowledge Management Research Group, School of Information Systems, Technology and Management, The University of New South Wales, Australia

²School of Management Information Systems, Edith Cowan University, Joondalup, Western Australia, Australia

Correspondence to: Albert Z. Zhou, Knowledge Management Research Group, School of Information Systems, Technology and Management, The University of New South Wales, PO Box 6308, UNSW Sydney, NSW 1466, Australia. E-mail: azhou@mbox.com.au

This paper reports the findings from a survey conducted in Australia to explore current practices relating to knowledge management (KM) and intellectual capital (IC). A systematic approach in the form of the intellectual capital web guided the research. Findings revealed that KM was perceived to be more about developing knowledge culture than about managing organisational processes and structure. IC was perceived to be more about human capital than about customer capital and organisational capital. It can therefore be concluded that human capital holds the greatest importance for KM and IC. However, when facilitators for knowledge creation and knowledge sharing were rated, organisation structure was perceived to be more important than organisational culture and information technology. For KM practices, participants indicated that more attention was paid to training and developing employees and less to measurement and reward and incentive issues. The importance of aligning the management of IC and KM was perceived to be more important than the difficulty of doing so.

Knowledge Management Research & Practice (2003) 1, 86-94. doi:10.1057/palgrave.kmrp.8500009

intellectual capital; intellectual capital web