Abstract
Organizational intelligence can be seen as a function of the viable structure of an organization. With the integration of the Viable System Model and Soft Systems Methodology (systemic approaches of organizational management) focused on the role of the intelligence function, it is possible to elaborate a model of action with a structured methodology to prospect, select, treat and distribute information to the entire organization that improves the efficacy and efficiency of all processes. This combination of methodologies is called Intelligence Systems Methodology (ISM) whose assumptions and dynamics are delimited in this paper. The ISM is composed of two simultaneous activities: the Active Environmental Mapping and the Stimulated Action Cycle. The elaboration of the formal ISM description opens opportunities for applications of the methodology on real situations, offering a new path for this specific issue of systems thinking: the intelligence systems.
Similar content being viewed by others
References
Akgün AE, Byrne J and Heskin H (2007) Organizational intelligence: a structuration view. Journal of Organizational Change Management 20 (3), 272–289.
Albrecht K (2002) The Power of Minds at Work: Organizational Intelligence in Action. AMACOM, New York.
Allee V (1997) The Knowledge Evolution: Expanding Organizational Intelligence. Butterworth-Heinemann, New York.
Argyris C (1999) On Organizational Learning. Blackwell Publishing, New York.
Ashby WR (1964) An Introduction to Cybernetics. University of Michigan, Michigan.
Asimakou T (2009) The knowledge dimension of innovation management. Knowledge Management Research & Practice 7 (1), 82–90.
Bakhtin M (1997) Estética da Criação Verbal. Martins Fontes, São Paulo.
Beer S (1979) The Heart of Enterprise. John Wiley & Sons, Chichester.
Beer S (1981) Brain of the Firm. John Wiley & Sons, Chichester.
Beer S (1985) Diagnosing the System for Organizations. John Wiley & Sons, Chichester.
Checkland P (1981) Systems Thinking, Systems Practice. John Wiley & Sons, Chichester.
Checkland P and Scholes J (1990) Soft Systems Methodology in Action. John Wiley & Sons, Chichester.
Culler J (1983) On Deconstruction. Independent, London.
Deutsch KW (1956) Towards an Unified Theory of Human Behavior. Basic Books, New York.
Dixon NM (1999) The Organizational Learning Cycle: How We Can Learn Collectively. Gower Publishing, New York.
Donaires OS (2008) Uma Abordagem Sistêmica ao Mapeamento e Melhoria do Processo de Desenvolvimento de Software. Anais do IV Congresso Brasileiro de Sistemas. UNIFACEF, Franca.
Dutka AF (1999) Competitive Intelligence for the Competitive Edge. McGraw-Hill Professional, New York.
Espejo R, Schuhmann W, Schwaninger M and Bilello U (1996) Organizational Transformation and Learning: A Cybernetic Approach to Management. John Wiley & Sons, Chichester.
Ferrari FM, Fares CB and Martinelli DP (2002) The systemic approach of SSM: the case of a Brazilian company. Systemic Practice and Action Research 15 (1), 51–66.
Glyn MA (1996) Innovative genius: a framework for relating individual and organizational intelligences to innovation. The Academy of Management Review 21 (4), 1081–1111.
Gregolin R (2005) Foucault e Pêcheux na análise do discurso: diálogos e duelos. Editora Claraluz, São Carlos.
Jackson MC (1991) Systems Methodology for Management Sciences. Springer, New York.
Jackson MC (2000) System Approaches to Management. Springer, New York.
Jawedekar WS (2007) Management Information Systems 3rd edn, Tata Mc-Graw Hill, New York.
Koch C (2004) The Quest for Consciousness: A Neurobiological Approach. Robert And Company Publishers, New York.
Liebowitz J (2004) Addressing the Human Capital Crisis in the Federal Government: A Knowledge Management Perspective. Butterworth-Heinemann, Washington.
Maani KE and Maharaj V (2004) Links between systems thinking and complex decision making. System Dynamics Review 20 (1), 21–48.
March J (1999) The Porsuit of Organizatinal Intelligence: Decisions and Learning in Organizations. Blackwell Publishing, New York.
Matthews G, Zeidner M and Roberts RD (2004) Emotional Intelligence: Science and Myth. MIT Press, Cambridge.
Molineaux J and Haslett T (2007) The use of soft systems methodology to enhance group creativity. Systemic Practice and Action Research 20 (6), 477–496.
Nonaka I and Takeuchi H (1995) The Knowledge Creating Company. Oxford University Press, London.
Orlandi EP (1998) A Linguagem e seu Funcionamento. Pontes, São Paulo.
Paraponaris C and Simoni G (2006) Difusion des connaissances et outils de gestion. Revue Française de Gestion 32 (166), 69–94.
Robson W (1994) Strategic Management and Information Systems: An Integrated Approach. Pitman Publishing, London.
Saussure F (2000) Curso de Lingüística Geral. Cultrix, São Paulo.
Senge PM (2006) The Fifth Discipline: The Art and Practice of the Learning Organization. Doubleday-Currency, London.
Shannon CE and Weaver W (1964) The Mathematical Theory of Communication. University of Illinois Press, Chicago.
Tyson KWM (1998) Perpetual strategy: a 21st century essential. Strategy and Leadership 26 (1), 14–18.
Yi J (2009) A measure of knowledge sharing behavior: scale development and validation. Knowledge Management Research & Practice 7 (1), 65–81.
Wiener N ([1948] 1965) Cybernetics: Or Control and Communication in the Animal and the Machine. MIT Press, Massachussets.
Wilensky HL (1967) Organizational Intelligence: Knowledge and Policy in Government and Industry. Basic Books, New York.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Ganzert, C., Martinelli, D. & Delai, I. Intelligence systems methodology: a systemic approach to the organizational intelligence function. Knowl Manage Res Pract 10, 141–152 (2012). https://doi.org/10.1057/kmrp.2011.44
Received:
Revised:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1057/kmrp.2011.44