Article

Knowledge Management Research & Practice (2007) 5, 287–296. doi:10.1057/palgrave.kmrp.8500155

Knowledge transfer by sharing task templates: two approaches and their psychological requirements

Uwe V Riss1, Ulrike Cress2, Joachim Kimmerle3 and Stefan Martin2

  1. 1SAP Research Center CEC Karlsruhe, SAP AG, Karlsruhe, Germany
  2. 2Knowledge Media Research Center, Tuebingen, Germany
  3. 3Department of Applied Cognitive Psychology and Media Psychology, Psychological Institute, University of Tuebingen, Tuebingen, Germany

Correspondence: Uwe V. Riss, SAP Research Center CEC Karlsruhe, SAP AG, Vincenz-Priessnitz-Str. 1, Karlsruhe D-76131, Germany. Tel: +49 721 6902 0; E-mail: uwe.riss@sap.com

Received 27 July 2006; Accepted 4 September 2007.

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Abstract

This paper considers two paradigms of process-aware information systems (PAIS) that are used to share knowledge about planning and executing tasks. The case-based task management (CBTM) system is based on the transduction of execution protocols, so-called cases; and the pattern-based task management (PBTM) system is based on task patterns that are derived from cases but yield more abstract information. As user motivation to contribute to a collaborative task management system is a crucial factor for its success, we consider the different motivational requirements of CBTM and PBTM from a psychological point of view. Based on experimental findings about different factors that have been shown to enhance people's motivation to contribute their knowledge to a shared pool, we compare the two approaches and assess which one is more appropriate with respect to motivation.

Keywords:

knowledge sharing, process-oriented knowledge management, human–computer interaction, personal task management, task patterns

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