1. ¹The Australian National University, Australia
2. ²The University of Adelaide, Australia

Correspondence: Nigel Martin, School of Accounting and Business Information Systems, College of Business and Economics, Hanna Neumann Building 021, The Australian National University, Canberra, Australian Capital Territory ACT 0200, Australia. Tel: +61 2 612 59793; Fax: +61 2 612 55005; E-mail: nigel.martin@anu.edu.au

Received 11 September 2008; Revised 29 December 2008; Accepted 13 March 2009.

Abstract

This paper discusses an exploratory investigation of the role of concept mapping techniques for assessing knowledge manager learning needs and developing knowledge management (KM) training programs and courses. The research data were collected using seven concept map templates completed by 13 KM students during a 15-week higher education course. The study found that concept maps can provide a useful real-time feedback mechanism for knowledge managers undergoing structured learning, while enabling instructors to determine what KM practitioners require from their training and education. Additionally, the research showed that knowledge managers require a balance of foundational KM principles, concepts and methods coupled with examples of real-world implementations, tools and measures. The results also identify concept maps as a valuable research and evaluation technique for individuals engaged in the practice and process of training knowledge managers.