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Knowledge management for services, operations and manufacturing

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Knowledge Management Research & Practice

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References

  • Collison C. and Parcell G. (2004) Learning to Fly: Practical Knowledge Management From Some of the World's Leading Organizations. Capstone, Chichester.

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  • Davenport T.H. and Prusak L. (1998) Working Knowledge: How Organizations Manage What They Know. Harvard Business School Press, Boston, MA.

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  • Weinberger D. (2008) Everything Is Miscellaneous: The Power of the New Digital Disorder. Henry Holt and Company, New York.

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Snowden, D. Knowledge management for services, operations and manufacturing. Knowl Manage Res Pract 7, 186–187 (2009). https://doi.org/10.1057/kmrp.2009.2

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  • DOI: https://doi.org/10.1057/kmrp.2009.2

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