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The KM processes in Malaysian SMEs: an empirical validation

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Knowledge Management Research & Practice

Abstract

This research attempts to investigate the degree of implementation of knowledge management (KM) processes in the small and medium enterprises (SMEs). The literature suggested that there are three general KM processes: construction, embodiment, and deployment. The processes are examined in detail which included the contributions of the KM process to enterprise performance. The data collected from 70 owners/managers of SMEs indicate that all the three processes are moderately implemented. However, the SMEs view KM processes as somewhat important in contributing towards better enterprise performance. The findings can be used as a guideline for SMEs to undergo a self-check and to help them rethink and reposition themselves in light of the findings. It helps SMEs to frame their KM activities to enable the creation, communication, and application of knowledge, which should allow them to drive the capability of creating and retaining a greater value onto their core business competencies.

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Authors and Affiliations

  1. Multimedia University, Selangor, Malaysia

    Chong Chin Wei

  2. Asian Institute of Finance, Kuala Lumpur, Malaysia

    Chong Siong Choy

  3. Talent Consultancy & Services, Selangor, Malaysia

    Gan Geok Chew

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  1. Chong Chin Wei
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  2. Chong Siong Choy
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  3. Gan Geok Chew
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Correspondence to Chong Chin Wei.

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Wei, C., Choy, C. & Chew, G. The KM processes in Malaysian SMEs: an empirical validation. Knowl Manage Res Pract 9, 185–196 (2011). https://doi.org/10.1057/kmrp.2011.8

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  • DOI: https://doi.org/10.1057/kmrp.2011.8

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