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Integrating, sharing, and sourcing knowledge in an ERP usage context

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Knowledge Management Research & Practice

Abstract

This study focuses on the impact of three knowledge management processes – knowledge integration (KI), knowledge sharing (KS) and knowledge sourcing – on business process performance in an integrated system usage context. Using a controlled research environment, we analysed 72 communication episodes and performance data within six integrated business process teams that used a real enterprise resource planning system to support their decisions. Results show that communication behaviours executed to integrate individuals’ knowledge had a positive impact on process performance, whereas KS and knowledge sourcing behaviours between individuals inhibited process performance.

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Notes

  1. This research project was approved by the IRB of HEC Montréal.

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Authors and Affiliations

  1. Université de Sherbrooke, Sherbrooke, Canada

    Olivier Caya

  2. Department of Information Technologies, HEC Montréal, Montréal, Canada

    Pierre-Majorique Léger & Tristan Grebot

  3. Department of Management, HEC Montréal, Montréal, Canada

    Eric Brunelle

Authors
  1. Olivier Caya
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  2. Pierre-Majorique Léger
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  3. Tristan Grebot
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  4. Eric Brunelle
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Correspondence to Olivier Caya.

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Caya, O., Léger, PM., Grebot, T. et al. Integrating, sharing, and sourcing knowledge in an ERP usage context. Knowl Manage Res Pract 12, 193–202 (2014). https://doi.org/10.1057/kmrp.2012.54

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  • DOI: https://doi.org/10.1057/kmrp.2012.54

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