Article

OR Insight (2008) 21, 32–39; doi:10.1057/ori.2008.55

Management Consultancy performance: Personal reflections on Knowledge Management and Networking in contributing to Added-value

Simon A Burtonshaw-Gunn

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Abstract

This article proposes that the contractual relationship between client and customer can offer benefits for both parties in addition to those of consultancy provision and payment thereof. The author draws upon his personal consultancy experience to suggest that these added-value benefits in turn rely upon the consultant's ability to engage in networking in a focused way and actively utilise a formal Knowledge Management process. Each of the topics of Added-value, Networking and Knowledge Management are regarded as key competencies in contributing to Management Consultancy performance and are discussed in the article which concludes with some personal observations on these related topics.

Keywords:

Added Value, Consultancy, Knowledge Management, Networking

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