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This article [doi:10.1057/fsm.2008.3] has been cited in the following papers, taken from those publishers and societies that are participating in CrossRef's forward-linking service. The number of citations from this service is usually lower than citation numbers from databases that include more journals.

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  1. EISSN: 17412447 ISSN: 17412439

    Journal of Database Marketing & Customer Strategy Management

    Staying customer-focused and trusted: Web 2.0 and Customer 2.0 in financial services

    Merlin Stone

    16 (2), 2009, p.101

    doi:10.1057/dbm.2009.13

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