Palgrave Macmillan homepage

CrossRef Forward Linking Search Results

This article [doi:10.1057/palgrave.bm.2550120] has been cited in the following papers, taken from those publishers and societies that are participating in CrossRef's forward-linking service. The number of citations from this service is usually lower than citation numbers from databases that include more journals.

BACK TO ARTICLE

  1. EISSN: 17412447 ISSN: 17412439

    Journal of Database Marketing & Customer Strategy Management

    Customer experience and profitability: An application of the empathy rating index (ERIC) in UK call centres

    Jamie Lywood, Merlin Stone, Yuksel Ekinci

    16 (3), 2009, p.207

    doi:10.1057/dbm.2009.24

  2. EISSN: 00000000 ISSN: 13522752

    Qualitative Market Research An International Journal

    The role of vendor in eCRM tool development

    Kelley O'Reilly, David Paper

    12 (4), 2009, p.404

    doi:10.1108/13522750910993329

BACK TO ARTICLE