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This article [doi:10.1057/palgrave.dbm.3250059] has been cited in the following papers, taken from those publishers and societies that are participating in CrossRef's forward-linking service. The number of citations from this service is usually lower than citation numbers from databases that include more journals.

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  1. EISSN: 18628508 ISSN: 18628516

    Service Business

    Comparison of customer response models

    David L. Olson, Qing Cao, Ching Gu, Donhee Lee

    3 (2), 2009, p.117

    doi:10.1007/s11628-009-0064-8

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