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This article [doi:10.1057/palgrave.fsm.4760049] has been cited in the following papers, taken from those publishers and societies that are participating in CrossRef's forward-linking service. The number of citations from this service is usually lower than citation numbers from databases that include more journals.

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  1. EISSN: 00000000 ISSN: 08876045

    Journal of Services Marketing

    Exploring customer reactions to offshore call centers: toward a comprehensive conceptual framework

    Piyush Sharma, Rajiv Mathur, Abhinav Dhawan

    23 (5), 2009, p.289

    doi:10.1108/08876040910973404

  2. EISSN: 00000000 ISSN: 09600035

    International Journal of Physical Distribution and Logistics Management

    Inventory financing in supply chains: A logistics service provider-approach

    Erik Hofmann

    39 (9), 2009, p.716

    doi:10.1108/09600030911008175

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