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This article [doi:10.1057/palgrave.fsm.4760056] has been cited in the following papers, taken from those publishers and societies that are participating in CrossRef's forward-linking service. The number of citations from this service is usually lower than citation numbers from databases that include more journals.

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  1. ISSN: 1756669X

    International Journal of Quality and Service Sciences

    e-Service quality: overview and research agenda

    José M. Barrutia, Ainhize Gilsanz

    1 (1), 2009, p.29

    doi:10.1108/17566690910945859

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