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This article [doi:10.1057/palgrave.fsm.4760062] has been cited in the following papers, taken from those publishers and societies that are participating in CrossRef's forward-linking service. The number of citations from this service is usually lower than citation numbers from databases that include more journals.

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  1. ISSN: 13527606

    Cross Cultural Management An International Journal

    Service provider-customer similarities and disparities: A German study

    Ugur Yavas, Martin Benkenstein, Michael Holtz

    15 (3), 2008, p.275

    doi:10.1108/13527600810892558

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