Problems viewing PDF files

• I can't view any PDF articles |
• An error message is generated when I try to download a PDF file |
• My browser starts to download the article, says "Done", but all I see is a blank page |
• My browser starts to download the article, but stops before it finishes. |
• When I print a PDF article, the bottom few lines are missing. |

I can't view any PDF articles

This is most likely due to the Adobe Acrobat Reader® being absent or incorrectly installed on your computer. Adobe Acrobat Reader® is available free from the Adobe website. Please download and install the latest version of Adobe Acrobat Reader®. Further information on installing the Reader is available.

An error message is generated when I try to download a PDF file

This is probably an error on our part. Please report this problem to our Customer Support, including the citation of the article concerned.

My browser starts to download the article, says "Done", but all I see is a blank page

Some users find that their combination of browser and Adobe Acrobat Reader means that when they first try and download a PDF, they are presented with a blank screen. To show the PDF correctly, click the "Back" button and then the "Forward" button on your browser. This shows the PDF correctly.

My browser starts to download the article, but stops before it finishes.

This is usually caused by your computer running out of memory while trying to download the PDF article. Some article PDFs, especially those with colour images, are very large and may present a problem for your computer. It is your responsibility to ensure that your computer is of sufficient capacity to be able to view large PDF files. Possible solutions include:

• Close down other programs running on your computer at the same time;
• Save the PDF to your hard disk and open it from Adobe Acrobat Reader;
• Upgrade your computer's memory.

When I print a PDF article, the bottom few lines are missing.

Most Palgrave Macmillan Journals are set on A4 size paper (297x210 mm). You will need to use the correct paper to view a complete page.