1. ^*Department of Management and Marketing, Southeastern Oklahoma State University, PMB 4180, 1405 North 4th Street, Durant, OK 74701, USA. Tel: +1 407 362 9777; Fax: +1 941 518 5556; E-mail: jane@janehicks.com
2. ^**IBM, Global Industries, Distribution Sector (includes travel and tourism), 1177 Beltline Road, Coppell, TX 75019, USA. Tel: +1 972 906 3123; Fax: +1 405 413 4300; E-mail: mistiw@us.ibm.com

¹G. Jane Hicks PhD, information sciences, University of North Texas, is an associate professor of Management at Southeastern Oklahoma State University, Durant, OK, USA. Her professional experience in large corporate settings led to her academic interest in training and its relation to organisational change. She has published in a wide range of management journals and serves as an editor for the Journal of Business & Entrepreneurship.

²Misti D. Walker BBA, management, Southeastern Oklahoma State University is a distribution sector representative with IBM, Dallas, TX, USA. Her interest in training arises from her current work, past supervisory roles in rapidly changing retail environments, and her college experience as a professional teaching assistant.

Received 5 June 2006; Revised 5 June 2006.

Abstract

The timeshare industry's special challenges and its related needs for training are reviewed. Existing sources of timeshare industry training are outlined. Prospective applications for computer-based training are discussed; particularly online training that lends itself to just-in-time instruction.