Research Paper
Tourism and Hospitality Research (2008) 8, 116–124. doi:10.1057/thr.2008.11; published online 31 March 2008
The impact of work-related goals on hospitality industry employee variables
Alleah Crawford1 and Susan S Hubbard2
Correspondence: Alleah Crawford, East Carolina University, Department of Hospitality Management, 152 Rivers Building, Greenville, NC 27858, USA. Tel: +1 (252) 737 1603
1is an Assistant Professor in the Department of Hospitality Management at East Carolina University.
2is the Associate Dean of Academic Affairs in the College of Human Sciences and Professor of Hotel and Restaurant Management.
Received 28 August 2007; Revised 28 August 2007; Published online 31 March 2008.
Abstract
Goals have been shown to affect performance of employees within the service sector. The purpose of this study was to assess differences that might exist between employees with work-related goals as compared to employees without work-related goals. Employee outcomes, including organisational commitment, intention to quit, intrinsic work satisfaction, job involvement, and organisation-based self-esteem, were assessed and the groups of hospitality employees were compared on each outcome. The findings revealed that employees with work-related goals experienced greater organisational commitment, greater organisation-based self-esteem, while being less likely to leave the organisation, and more involved with the job.
Keywords:
goals, job satisfaction, intention to quit, organisational commitment
